Nau mai ki tō whare pukapuka - Welcome to your library
Below are some commonly asked questions, please email or contact your local library if you need more help.
library@kaipara.govt.nz or 0800 532 542
How much does it cost to join the library?
It is FREE to join the Kaipara District Libraries!
How do I join the library?
Click on Join the Library on our homepage or HERE
Hono mai ki te whare pukapuka: ANEI
To complete your registration you will need to bring in your ID.
Can I still join if I live outside the Kaipara district?
Yes.
How can I reserve a book?
Search the catalogue for the title you would like and then click the PLACE HOLD tab at the right hand side.
You will be prompted to login with your FULL library card number and PIN to do this.
Once you have logged in the sytem will prompt you - press Place Hold(s) and OK.
We will notify you by letter, email or SMS once your book is ready for you to collect.
If you would like to change the way you are contacted please ask a librarian to do this for you.
How do I check my account online?
Log into MY ACCOUNT at the top of the page.
You will need your full library card number and pin to do this.
Your account is where you can check what items that you currently have out and when they are due.
You can also:
- Renew items you have out.
- Order books online.
- Check out your holds and any money owing.
- Change your pin online but you need to contact the library to change any personal details.
- See your checkout history.
Why can't I renew an item?
If you are unable to renew an item, it could be that someone else has a hold on it, or you may have renewed it for the maximum amount of times (x6).
Please return this to the library asap.
Does the library fine on overdue items?
Kaipara Libraries no longer charge fines on overdue items. We are proud to be part of Fine Free Aotearoa.
We ask you to consider the next person in line by returning items on time, or renewing items if you need them for longer. You can email or phone us (have your library card number handy) or get a PIN number when you are next in the library so you can renew items online yourself.
We send a letter, text or email reminder if you do have overdue items.
How many books can I borrow?
This depends on which Kaipara Library you belong to. At Dargaville Library you can borrow up to 40 items on an adult library card, and 10 if you are a visitor member. Junior members can borrow up to 10.
Can I scan or print things at the library?
We have self-service scanning and the option of colour or black and white printing. Black and white, and colour self-service photocopying services are also available at the Dargaville Library.
Do you have wifi at the library?
Dargaville, Maungaturoto, Mangawhai and Kaiwaka libraries all have 24/7 wifi available. You can still access wifi outside the buildings after hours.
Are there computers for use?
Dargaville Library has free public computers and chrome books (laptops) available during opening hours. You can use them for 30 minutes - if you need longer please ask a librarian to extend your time. Please note during peak hours this is not always possible.
I want to borrow an item but I can't find it on your catalogue?
If we don't have an item you are wanting to borrow then you may want to fill in a wishlist request or use our interloan service.
- Interloans
Interloans are books, articles etc that we borrow from outside the Kaipara District on your behalf. Interloans cost at least $5. Some libraries may charge more than this but we would check prior to ordering with them. You can check out the Te Puna search at https://tepuna.on.worldcat.org if you would like to see what content is available from libraries around Aotearoa, New Zealand.
- Wishlists
Wishlist requests can be made in the library or email library@kaipara.govt.nz. Wishlists are suggestions for books you would like to read. This is a free service. If we decide to order a book you will be contacted as soon as it arrives. We will not contact you if we don't order a book/s for you but you are welcome to enquire. Please note that a maximum of two wishlist per person, per month will be considered.
Why is my library card blocked?
Your library card will be blocked when you have books that have reached a "letter 3" stage (that is, you have had 3 reminders and not returned the books) Or when you owe over $10 on your library card. You will need to pay the balance owing and return any outstanding books before you will be able to borrow again.
I've lost an item, what should I do?
You will be charged the replacement cost of the item, as well as a $6 processing fee. If you find the book within 12 months of paying for it then you will receive a refund of the replacement cost as long as the book is in good condition. Please come and talk to a librarian if you are having trouble paying or are worried about this, we can arrange for you to pay this off over time.
Does it cost anything to borrow from the library?
All items are free to loan, including bestseller items, Tutu Collection items, and DVD's.
Please check with your community library for further information on fees.
How do I borrow eBooks, eMags, eNewspapers or eAudiobooks from the library?
We have more info available HERE on eResources.
Can I use my Kindle to read library eBooks?
Unfortunately, no. The Kindle eReader is not compatible with our library eBook collection but you can use your smart phone, iPad or tablet.
Need more help? Mō ētahi atu āwhina?
Ask us a question, Email us at library@kaipara.govt.nz.
Or talk to a librarian 0800 532 542
Can I change my address?
Yes! Email us at library@kaipara.govt.nz to let us know your new details.